Source: E-mail dt. 19.10.2011


Soft Skills for Success


Prof. Shrikrishna Dhale

Dr. S Radhakrishnan College of Business Management,

Butibori, Nagpur


Universities across India have declared their result for examination conducted in summer 2011. Most of the students have cleared their exams with flying colors. Some students have passed with distinction, a large chunk has passed with first class and few unlucky would need to repeat the exams. The students who have cleared their final year exams would start looking for jobs. The student would have all the job credentials – a formal education, technical skills, and seem to fit the bill like no one else; but they may still not get that dream job. Now the big question that would strike your mind when you have good marks and you are technically sound still why you are not able to clear the interview. The student posses the hard skills in the form of education qualification, technical knowledge and these skills are tangible.


Having said all that, success needs to be complemented with certain intangible, character-defining qualities that chisel a person’s mental makeup and personality development. These are Soft skills. The Soft skills are also termed as “Social skills”.


What are Soft Skills?


As opposed to “Hard” skills, that might appear on your resume – your education, experience, and level of expertise. The Soft skills are essentially people skills – the non-technical, intangible, personality specific skills that determine your strength as a leader, a listener and a negotiator. The higher you go up the career ladder, the more essential these skills become. Hence, the earlier you develop them the better.


Over and over again, research studies have reiterated that it’s the soft skills that make for success in business leadership. A leader’s soft skill can make a huge difference in the working environment, and that can make a difference in the performance of the employees.


Behavioral experts say there are several Soft skills required in a job seeker. Some of them include:


Communication: Good communication skills are essential to progress. Effective communications is what allows you to build bridges with your colleagues and the boss, express your needs, persuade others to adapt your ideas, resolve conflict amicably and get work done from your juniors. Fluency of speech, vocabulary and language usage are important; however, most important is the tone and the attitude with which you articulate your thoughts.


Team Spirit: While working with an organization you are expected to work in groups. Employers appreciate and encourage the employee who displays the ability to work well in groups and teams. Being a team player means not only being cooperative, but also displaying strong leadership ability when it’s appropriate.


Positive attitude: Positive attitude is a state of mind that is well worth developing and strengthening as it helps to cope more easily with the daily affairs of life. It brings optimism in your life and brings constructive changes into your life.

Positive attitude helps in achieving goals and attaining success. It gives you ability to inspire and motivate yourself and others and capability to surmount any difficulty.


Business Etiquette: In the time when Indian companies are going global and global companies coming to India, organization expects their employees to follow business etiquette to successfully interact with customers and colleagues. Employees should be polite, behave courteously, have respect and tolerance for other religious norms, and also learn wining and dining etiquette as per the cultural trends followed in the community or country that you are working in.


Time Management: Learning how to save time and spend it effectively is a key ingredient of your overall performance. Today, an employee is expected to work on different assignments at a time and be able to handle them well. Time management can be done by prioritizing task on the basis of importance and urgency.